Diploma in Service Management

Let's Get Your Service Management Career Up And Running.

Our Diploma in Service Management helps advance your career in any industry, be it the retail, financial, IT, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and deliver quality service. It is an evolving field of study that focuses on a number of disciplines.

Service managers must possess many qualities including business and financial management abilities, human development and relationship skills and communication and information technology knowledge, which focuses on fulfilling the needs and expectations of customers.

Services include all internal and external activities of organizations aimed at customer acquisition, retention and care. The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services.

Sign up for our Diploma in Service Management today!

COURSE INFORMATION

The broad curriculum places emphasis on a combination of course work in all General Studies areas – the humanities, sciences and the arts in addition to the service specialization subjects forming a key part of an educational plan that nurtures graduates to live, think and work creatively.

Service is all-encompassing and applicable in all industries. Hence, the service specialization subjects taught are service skills and knowledge applicable in any industry, be it the retail, financial, IT services, hospitality, etc.

Service personnel meets customers of different cultures and personalities and as such, general studies like psychology, culture and so on will enhance your ability to deliver and manage services to a diverse audience.

Resident lecturers in Singapore are also handpicked from a pool of academics as well as industry practitioners to share their knowledge and experience with the students.

This two-year part-time Diploma in Service Management program, which is registered with the Council for Private Education, comprises a total of 16 subjects and is modelled after the broad-based American
education system.

  • General English
  • Service Quality Management
  • Business Law and Ethics
  • Principles of Economics & Statistics
  • Business Technology and Applications
  • Financial and Accounting Management
  • Helpdesk
  • Principles of Entrepreneurial Effectiveness
  • Design for Individual, Other and Society
  • Design Thinking Tools
  • Design Thinking Process
  • Principles of Marketing
  • Hospitality & Tourism
  • Management & Organizational Behaviour
  • Human Resources Management
  • Social Psychology & Communication

Part Time

24 months

3 Hours a Day / 3 Days a Week

Full Time

12 months

3 Hours a Day / 5 Days a Week

Intake Schedules

January, April, July, October

Course Commencement

Minimum of 15 registered students to commence.
Students will be informed two weeks before the start of class.

Examinations, assignments, projects.

Note:
In case students fail the main examination of a particular module, they are allowed to sit for ‘One’ supplement assessment with payment of the appropriate fee*. Students are to re-take the module, shall they fail the supplementary assessment. Modules are independent of each other.

* Refer to Miscellaneous Fees

To graduate, a student must complete and pass all 16 modules. Upon successful completion, the Diploma in Service Management will be conferred by the CSM Academy International Pte Ltd.

Local students must achieve an attendance of 75% and International students must achieve an attendance of 90% in any month of the course.

Service Management positions are devoted to operations and management, systems and technology and human resources:

Operations and management positions include customer service manager, call, help, or care centre manager, customer service operations manager, director of client relations and service expectations, service scheduling manager, service logistic manager, and field service manager.

Systems and technology positions include service pricing, database maintenance, communication systems and e-commerce. Human Resource Management positions include career development, change management, and awards and recognition coordination.

Our graduates are furnished with the leadership talent needed for the following service industries:

  • Distribution (transportation, retail, wholesale)
  • Physical (communication, repair, utilities)
  • Business (finance, insurance, banking, public relations, consulting)
  • Personnel (human resources, entertainment)
  • Health (health care, elder care)
  • Public (education, non-profit social / membership organizations, public administration)

Minimum Entry Requirements:

• GCE ‘A’ level with at least 3 passes or equivalent or
• GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience

English Language Requirement:

• GCE ‘A’ Level pass in English or equivalent.

Local Students

International Students

Application Fees

Application Fees are non-refundable and non-transferable.

$50

$600

Course Fees Per Module

The fees required for each module.

Full Course Fees

The full fees for 16 Modules

$9,900

$10,900

  • Above amounts are in Singapore Dollars, and are exclusive of GST.
  • Application Fees refer to the price that the student pays the school for the sole purpose of processing the application and admission requirements.
  • Local Student refers to Singaporean Citizens, Permanent Residents, Employment Pass or Dependant Pass Holders.
  • For course fee refunds policy, please refer to the Student Handbook.

Application Fees

Application Fees are non-refundable and non-transferable.

Local Students

$50

International Students​

$600

Course Fees Per Module

The fees required for each module.

Local Students

International Students​

Full Course Fees

The full fees for 16 Modules

Local Students

$9,900

International Students​

$10,900

  • Above prices are in Singapore Dollars, and the amounts are before GST.
  • Local student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.

Insurance Fees

Fee Protection Scheme
  • Under Edutrust Certificate Scheme stipulated by Committee for Private Education (CPE), the student’s fee must be protected.
  • Serves to protect students’ paid fees.
  • Subject to prevailing market rate

Medical Insurance Fee
  • Subject to prevailing market rate
  • Local and International Students are to purchase medical insurance valid throughout their course of studies with CSM Academy International.
  • Local Students (Singaporeans, Permanent Residents & Non-student’s Pass Holders) may opt-out of this scheme if they can provide proof of adequate medical insurance coverage in Singapore.

Payments

  • All Payments of fees are in Singapore Dollars.
  • Amounts presented above are exclusive of Goods and Services Tax (GST)

Payment Methods

Cheque
Telegraphic Transfer
NETS
PayNow

To begin your application process, please click the Apply Now! button below, or find the application form found on this page.

Documents
Please prepare screenshots, scans, or digital copies of your personal documents as they may be required to be uploaded to the application form, such as your NRIC, Working Pass, Student Pass, Passport, Diploma, Certificate or Transcript of Records (where they apply), etc. 

Application Fees
Your application fee for this course must be paid prior to submission of the form. Payment details will appear as you go through with the application form. Application Fees are non-refundable.

After Submission
A representative from CSM Academy International will contact you shortly after submission to assist you further into the application process. 

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