Service Quality Targets

As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have close-loop feedback and complaint management system to gather, address all feedback and complaints.

Some of the service standards we uphold include:

Type of Requests / ServicesResponse Time
Refund PolicyThe refunds made will be within seven (7) working days after notifying the student.
Feedback & Complaint ResolutionTo be resolved within 21 working days.
Release of exam resultsTo be released not more than 3 months from date of exam.
Appeal resultWithin seven days upon result released (for in-house courses) and Refer to University Website for appeal policy.


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