As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:
Type of Requests / Services | Response Time |
---|---|
Refund Policy | The refunds made will be within seven (7) working days after notifying the student. |
Feedback & Complaint Resolution | To be resolved within 21 working days. |
Release of exam results | To be released not more than 3 months from date of exam. |
Appeal result | Within seven days upon result released (for in-house courses) and Refer to University Website for appeal policy. |

Announcements
Course Preview of MSc Dementia Studies by Dr. Louise McCabe
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2 March 2022
University of Dundee Mini Seminar Series 2022 #1
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10 February 2022
CSM Academy Interest Topic Talk Series 2022 #1
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24 January 2022
Charis Manor Nursing Home: We Are Hiring!
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9 December 2021
University of Dundee Mini Seminar Series 2021 #1
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9 November 2021
Protocols During the COVID-19 Pandemic
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27 October 2021
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