CSM Academy was established more than 10 years ago specialising in Service Management programmes with a core focus on Science & Healthcare Services. Our BSc Nursing degree is accredited by the Singapore Nursing Board and have also numerous Work Skills Qualification courses accredited by the Workforce Development Agency.
CSM Academy International obtained the Enhanced Registration status with the Council for Private Education under the new Education Bill in May 2010 and is also the first group of PEIs which obtained the Edutrust Certification as a quality mark since September 2010. We are recently awarded 4-year EduTrust Singapore until 2025.
We partner with Scotland’s top employability university; the University of Dundee and the University of Stirling to deliver their Master and Degree programmes off-shore in Singapore so as to provide our students with a progression pathway to their highest level of achievement.
Our lecturers are industry professionals and degree programmes are delivered with a 100% flown-in faculty from our partner University.
In order to enhance the employability skills of our graduates, we team up with industry partners to provide our students with practical attachments. For eg, in our Tourism and Hospitality programme, students get to practice in a few large Food & Beverage/Hospitality Establishments, in our Biomedical Science programmes, our students get to do Real Experiments in Real Laboratory as we team up with a Research Company for our students to experience the real environment and for degree students, they could conduct their own independent research project for publication.
We are proud to engage Gene Oasis (GO) as our Industrial partner in Singapore. Therefore, our biomedical students are able to gain their practical knowledge at the real-life industry at Gene Oasis (GO) and give the opportunity to conduct their own independent research project for publication.
The Fee Protection Scheme (FPS) serves to protect the students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.
The FPS also protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.
FPS is compulsory for both local and international students taking courses at The School except for courses with waiver granted by CPE.
FPS assurance of the payable fees are protected under this scheme, except for the followings:
- Course application fees;
- Prevailing goods and services tax (GST);
- Miscellaneous fees;
- FPS insurance premium; and
- Examination fees collected less than 2 months before examination date.
Fee Protection Scheme:
- The new student will then receive an email from our FPS provider after the school has purchased the Fee Protection coverage for the student’s course fee paid.
- For more information, it will be found at CPE’s website: http://www.ssg.gov.sg
- FPS is not applicable to students taking courses with a duration of not more than one month or 50 hours.
- The School uses Lonpac Insurance Berhad,
- Policy Number: Z/20/BM00/000887
1.1 Induction Programme
An induction session is conducted by HOD Academic Services and/or Programme Leader of the University (if applicable), which covers:
- Introduction of CSM and the University (if applicable)
- Important information relating to the programme
- CSM’s student support and services
- University’s commitments, where applicable
- How to use moodle as an effective learning platform (if applicable)
- Student contract and fee protection scheme
- Important policies and regulations
- Feedback and grievance process
- Other important information
1.2 Academic Workshop
Academic workshop is conducted every semester where applicable. It is conducted by a faulty member and/or HOD, Academic Services and covers academic matters such as study skills, avoiding plagiarism, tackling assignments, handling exams and balancing work and study.
1.3 Discussion Room, Refreshment Corner and Student’s Lounge
Students are allowed to use CSM’s conference room as Discussion Room for their group/project works when they book the room in advance. CSM also provides a Refreshment Corner at 250 premises and a Student’s Lounge at Charis Manor.
1.4 Wireless Network Connection
All CSM students have free access to wireless internet connection at both premises for academic and entertainment purposes.
1.5.1 Pre-course Counselling
The pre-course counseling provides the prospective student with an opportunity to find out more about their’ interests, aspirations, hope, objectives, and information on courses and career prospective. As such, CSM Representative should treat it as an opportunity to provide the prospects with the information required for them to make an informed decision.
1.5.2 Pastoral Counselling
CSM’s students are counseled by a trained counselor or HOD, Academic Services on all school matters and problems they face in adapting to the change in environment. Students may approach the counselor if s/he needs guidance to sort out personal welfare and related matters that concerned them so that they can have undivided attention to their studies. Hotline: 629 629 62
1.6 Medical Insurance
CSM Academy ensures that it has in place a medical insurance scheme for all its students as EduTrust regulations require all students to be covered under a medical insurance coverage for the students’ hospitalization, surgery and treatment costs throughout their course of studies, unless they are eligible to opt out. International students holding passes except for Student’s Pass, and students who are Singapore citizens or permanent residents are already covered by their own medical insurance plans, and may choose to opt out of the medical insurance scheme.
In order to be able to opt out of the medical insurance coverage, students have to provide CSM a copy of their medical insurance policy/certificate which meets the following EduTrust stipulated requirements:
- annual limit not less than S$20,000.00 medical costs coverage per student;
- at least B2 ward stay(in government and restructured hospitals); and
- 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration, and the student is encouraged to seek advice on whether more comprehensive insurance cover is required or desired.
Each student is covered under individual medical Insurance with Etiqa Insurance Berhad.
1.7 Financial Assistance Scheme
CSM Academy is in collaboration with May Bank and MENDAKI (SNESE) to help needy students get study loan and funding.
1.8 Arrival Service for International Students
The arrangement is available to assist international students to settle down quickly for their their studies. We will pick student up from the Changi International Airport and send them to the hostels recommended by us. We will provide them with information on the location of nearby banks, Automated Teller Machines, MRT Stations, bus-stops, medical clinics and convenience stores, etc.
There is abundant information about Singapore, its lifestyles, places of worship and things there can do to keep them occupied via the following websites:
1.9 Accommodation Advice for International Students
The Academy does not provide accommodation. However, students can seek assistance from the Academy’s student welfare staff for some guidance on the choice, type of accommodation, charges and other service requirements before setting out to do their own private arrangement, especially if there are contractual requirements involved in renting a room in private apartment or condominium unit.
Charis Manor Nursing Home was established in May 2017 by CSM Academy International Group Pte Ltd as one of its wholly-owned subsidiaries. CSM Academy International Group comprises CSM Academy International Pte Ltd, a private education institute established since 2005 specializing in healthcare education and has shareholdings in its first nursing home named Green Avenue Home for the Elderly.
Charis Manor Nursing Home is a mid to high-end boutique new age nursing home with some unique features such as a therapeutic garden for the elderly to breathe in aromatic air or try their hands in gardening. There is also an exclusive in-house restaurant with menu selection for their meals and a cafe for families to mingle when they visit.
It aims to expound the fact that old age is a time for celebration and enjoyment of life when one has fulfilled life’s responsibility to the family and society.
It is also designed to be dementia-friendly. There are regular activities for elderly residents to engage in which help in slowing down the process of dementia.
Service Quality Targets
As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have close-loop feedback and complaint management system to gather, address all feedback and complaints.
The refunds made will be within seven (7) working days after notifying the student.
Feedback & Complaint Resolution
To be resolved within 21 working days.
Release of exam results
To be released not more than 3 months from date of exam.
Within seven days upon result released (for in-house courses) and Refer to University Website for appeal policy.
Teacher - Student Ratio
BSc (Nursing) Tutorials for all modules
* For All Modules with Practicum except for BSc (Nursing)
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