Diploma in Service Management

Arm yourself with a Diploma in Service Management to advance your career in any industry, be it the retail, financial, IT, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and deliver quality service.

Service Management is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management abilities, human-development and relationship skills and communication and information technology knowledge, which focus on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.

The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services.

Course Duration

Full time: 12 months (3-hour lessons/day, 5 days/week)
Part time: 24 months (3-hour lessons/day, 3 days/week)

Course Structure

There are a total of 16 modules have to be completed and passed for the award of the Diploma in Service Management.

Course Module and Synopsis

This two-year part-time Diploma in Service Management program, which is registered with the Council for Private Education, comprises a total of 16 subjects and is modelled after the broad based American education system.

  • General English
  • Service Quality Management
  • Business Law and Ethics
  • Principles of Economics & Statistics
  • Business Technology and Applications
  • Financial and Accounting Management
  • Helpdesk
  • Principles of Entrepreneurial Effectiveness
  • Design for Individual, Other and Society
  • Design Thinking Tools
  • Design Thinking Process
  • Principles of Marketing
  • Hospitality & Tourism
  • Management & Organizational Behaviour
  • Human Resources Management
  • Social Psychology & Communication

For Synopsis of each module, please click here: Synopsis

Course Learning Objectives

The broad curriculum places emphasis on a combination of course work in all General Studies areas – the humanities, sciences and the arts in addition to the service specialization subjects forming a key part of an educational plan that nurtures graduates to live, think, and work creatively.

Service is all-encompassing and applicable in all industries. Hence, the service specialization subjects taught are service skills and knowledge applicable in any industry, be it the retail, financial, IT services, hospitality, etc. A Service personnel meets customers of different cultures and personalities and as such, general studies like psychology, culture and so on will enhance your ability to deliver and manage services to a diverse audience.

Resident lecturers in Singapore are also handpicked from a pool of academics as well as industry practitioners to share their knowledge and experience with the students.

Delivery Mode

Face-to-face, in classroom mode

Course Commencement

January, April, July and October

Assessment Methodology

Assessments/Exams are conducted after every module.

Examinations, assignments, projects.

Note:
In case students fail the main examination of a particular module, they are allowed to sit for ‘One’ supplement assessment with payment of the appropriate fee*. Students are to re-take the module, shall they fail the supplementary assessment. Modules are independent of each other.
* Refer to Miscellaneous Fees

Graduation Requirements and Awards

To graduate, a student must complete and pass all 16 modules.
Upon successful completion, the Diploma in Service Management will be conferred by the CSM Academy International Pte Ltd.

Local students must achieve an attendance of 75% and international students must achieve an attendance of 90% in any month of the course.

Career Opportunities

Service Management positions are devoted to operations and management, systems and technology and human resources:

  • Operations and management positions include customer service manager, call, help, or care center manager, customer service operations manager, director of client relations and service expectations, service scheduling manager, service logistic manager, and field service manager.
  • Systems and technology positions include service pricing, database maintenance, communication systems and e-commerce.
  • Human Resource Management positions include career development, change management, and awards and recognition coordination.

Graduates furnish the leadership talent needed for the following service industries:

  • Distribution (transportation, retail, wholesale)
  • Physical (communication, repair, utilities)
  • Business (finance, insurance, banking, public relations, consulting)
  • Personnel (human resources, entertainment)
  • Health (health care, elder care)
  • Public (education, non-profit social / membership organizations, public administration)

Entry Requirement

  • GCE ‘A’ Level with at least 3 passes or equivalent.
  • GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience.

English Requirement

GCE ‘A’ level pass in English or equivalent.

Application Fee (Non-Refundable and non-transferrable)

International student: S$600 (before GST)
Local student: S$50 (before GST)*

*Local student refers to Singaporeans/PRs/Employment Pass/Dependant pass holders

Course Fee

For local students: S$9,900.00 (before GST)
For International students: S$10,900.00 (before GST)

Insurance Fees

  • Fee Protection Scheme***: Subject to prevailing market rate
  • Medical Insurance Fee****: Subject to prevailing market rate

***The Fee Protection Scheme (FPS) serves to protect students’ paid fees.
****It is compulsory for all local and international students to purchase medical insurance which is valid throughout their course of studies with the CSM Academy International. Local students (Singaporeans, PRs & Non-student’s Pass holders) may opt-out for this scheme if they can provide the proof of adequate medical insurance coverage in Singapore.

Note:

  • Payment of fees is in Singapore Dollars.
  • Payment method only by Cheque/ Nets/ Telegraphic Transfer

Local students

Step 1 – Fill up the following online forms:

  • Application Form – CSM Academy International Pte Ltd

Step 2 – Attached the following documents:

  • A copy of passport-size photographs with white background
  • A copy of passport (must have at least 1 year validity for foreigners with valid pass) / NRIC (For Singaporean / PRs)
  • Notarised/Certified true copies of all your educational transcripts and completion certificates
  • Proof of English Proficiency; either IELTS/TOEFL score sheet or equivalent qualification (if applicable)
  • A copy of resume
  • Application fee (non-transferable and non-refundable):
  • Payment mode:
    • Via Paypal
    • Via Demand Draft / Cheque payable to “CSM Academy International Pte Ltd”; or by Telegraphic Transfer:
      • Account Name: CSM Academy International Pte Ltd
      • Company Address: 250 Sims Avenue #03-01 SPCS Building Singapore 387513
      • Account Number: 3183003044
      • Bank Name: United Overseas Bank Limited
      • Bank Address: Tanjong Pagar Blk 1 Tanjong Pagar Plaza #01-37/40 Singapore 082001
      • Bank Code: 7375
      • Branch Code: 009
    • Note:All documents must certified true copies of the original documents. If documents are not in English, official translations must be included.
      Please ensure that your application forms and documents reach us at least 2 months before course commencement.

Step 3 – Acceptance by the School
Upon receipt of your completed application, you will be notified of the outcome of your application within 2 weeks. Successful applicants will receive Letter of Acceptance via email and mail out the original copy to applicants.

Step 4: Offer Acceptance
If you decide to accept the offer, you will need to sign the Letter of Acceptance via email/post.

Step 5: Payment of Programme Fees
Upon receipt of your signed Letter of Acceptance, you will be required to bring the original certificates for verification and to sign the student contract and follow by course fee payment.

International Students

Step 1 – Fill up the following forms:

  • Application Form – CSM Academy International
  • ICA Form 16 and Form V36 (complete in English and duly signed by applicant)

Step 2 – Attach the following documents:

 

  • A copy of passport-size photographs with white background
  • A copy of passport (must have at least 1 year validity)
  • A copy of birth certificate
  • Notarised/Certified true copies of all your educational transcripts and completion certificates
  • Proof of English Proficiency; either IELTS/TOEFL score sheet or equivalent qualification (if applicable)
  • Resume or Letter from employer certifying period of employment (if applicable)
  • Bank balance to show a minimum of S$30,000 for students from visa-required countries (China, India etc)
  • Application fee (non-transferable and non-refundable):
  • Payment mode:
    • Via Paypal
    • Via Demand Draft / Cheque payable to “CSM Academy International Pte Ltd”; or by Telegraphic Transfer:
      • Account Name: CSM Academy International Pte Ltd
      • Company Address: 250 Sims Avenue #03-01 SPCS Building Singapore 387513
      • Account Number: 3183003044
      • Bank Name: United Overseas Bank Limited
      • Bank Address: Tanjong Pagar Blk 1 Tanjong Pagar Plaza #01-37/40 Singapore 082001
      • Bank Code: 7375
      • Branch Code: 009
    • Note:All documents must certified true copies of the original documents. If documents are not in English, official translations must be included.
      Please ensure that your application forms and documents reach us at least 2 months before course commencement.

Step 3 – Acceptance by the School
Upon receipt of your completed application, you will be notified of the outcome of your application within 2 weeks. Successful applicants will receive Letter of Acceptance via email and mail out the original copy to applicants.

Step 4: Offer Acceptance
If you decide to accept the offer, you will need to sign the Letter of Acceptance via email/post. Alternatively, you may also submit the documents to CSM Academy’s recruitment partner in your country.

Step 5: Application of Student Pass
Upon receipt of your signed Letter of Acceptance, CSM Academy will proceed to submit your Student’s Pass application via SOLAR+ to Singapore Immigration and Checkpoints Authority (ICA). You will know of the outcome within 1 – 2 months.

Step 6: Payment of Programme Fees
Once your Student Pass application is approved-in-principle by ICA, you will be required to bring the original certificates for verification and to sign the student contract and follow by course fee payment. Do contact our Student & Industry Outreach Executive if you require student services on arrival such as airport pick-up, accommodation, medical check-up and more.

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