Certificate in Service English

If you are working, you will invariably have to provide customer service in one way or another regardless of your industry or job nature.

If you are schooling, you too will need to equip yourself with Service Skills to prepare for your working life and in your daily interaction with people you meet.

And to be able to do both of the above, being proficient in your English language is naturally required in your interaction with friends, communication with your customers, etc.

Course Duration

Full time: 4 months (3-hour lessons/day, 5 days/week)

Course Structure

There are a total of 16 topics have to be completed and passed for the award of the Certificate in Service English.

Course Topics

  • Communicate clearly
  • Avoid common mistakes in pronunciation
  • Give skilful presentations
  • Use PowerPoint correctly
  • Construct correct sentences
  • Undo common grammar mistakes
  • Increase your vocabulary
  • Play games to improve your grammar
  • Read a text quickly
  • Pick out the main points
  • Summarize
  • Understand & explain statistics
  • Learn formal writing for academic purposes
  • Write good introductions & conclusions
  • Paraphrase
  • Cite references accurately

Course Learning Objectives

To achieve a measurable competency in reading, writing, speaking and listening skills in English in order to qualify for admission to academic programmes or simply for your daily use in your work life or school life.

Delivery Mode

The course is delivered face-to-face, in classroom mode.

Course Commencement

January, April, July and October

Assessment Methodology

Assessments/Exams are conducted after every module.

Note: In case students fail the main examination of a particular module, they are allowed to sit for ‘One’ supplement assessment with payment of the appropriate fee*. Students are to re-take the module, shall they fail the supplementary assessment. Modules are independent of each other.

* Refer to Miscellaneous Fees

Graduation Requirements and Awards

Students must complete and pass all 16 topics to be awarded the Certificate in Service English will be conferred by the CSM Academy International Pte Ltd.

Local students must achieve an attendance of 75% and international students must achieve an attendance of 90% in any month of the course.

Entry requirement

Obtained at least a C6 at Secondary II Levels in any three subjects or equivalent.

English Requirement

Pre-intermediate level english or at least a C6 at Secondary II level English

Application Fee (Non-Refundable and non-transferrable)

For local students: S$50.00 (before GST)*
For International students: S$600.00 (before GST)
*Local student refers to Singaporeans/PRs/Employment Pass/Dependant pass holders

Course Fee

For local students: S$ 3,800.00 (before GST)
For International students: S$ 3,800.00 (before GST)

Insurance Fees

  • Fee Protection Scheme***: Subject to prevailing market rate
  • Medical Insurance Fee****: Subject to prevailing market rate

***The Fee Protection Scheme (FPS) serves to protect students’ paid fees.
****It is compulsory for all local and international students to purchase medical insurance which is valid throughout their course of studies with the CSM Academy International. Local students (Singaporeans, PRs & Non-student’s Pass holders) may opt-out for this scheme if they can provide the proof of adequate medical insurance coverage in Singapore.

Note:

  • Payment of fees is in Singapore Dollars.
  • Payment method only by Cheque/ Nets/ Telegraphic Transfer

Local students

Step 1 – Fill up the following online forms:

  • Application Form – CSM Academy International Pte Ltd

Step 2 – Attached the following documents:

  • A copy of passport-size photographs with white background
  • A copy of passport (must have at least 1 year validity for foreigners with valid pass) / NRIC (For Singaporean / PRs)
  • Notarised/Certified true copies of all your educational transcripts and completion certificates
  • Proof of English Proficiency; either IELTS/TOEFL score sheet or equivalent qualification (if applicable)
  • A copy of resume
  • Application fee (non-transferable and non-refundable):
  • Payment mode:
    • Via Paypal
    • Via Demand Draft / Cheque payable to “CSM Academy International Pte Ltd”; or by Telegraphic Transfer:
      • Account Name: CSM Academy International Pte Ltd
      • Company Address: 250 Sims Avenue #03-01 SPCS Building Singapore 387513
      • Account Number: 3183003044
      • Bank Name: United Overseas Bank Limited
      • Bank Address: Tanjong Pagar Blk 1 Tanjong Pagar Plaza #01-37/40 Singapore 082001
      • Bank Code: 7375
      • Branch Code: 009
    • Note:All documents must certified true copies of the original documents. If documents are not in English, official translations must be included.
      Please ensure that your application forms and documents reach us at least 2 months before course commencement.

Step 3 – Acceptance by the School
Upon receipt of your completed application, you will be notified of the outcome of your application within 2 weeks. Successful applicants will receive Letter of Acceptance via email and mail out the original copy to applicants.

Step 4: Offer Acceptance
If you decide to accept the offer, you will need to sign the Letter of Acceptance via email/post.

Step 5: Payment of Programme Fees
Upon receipt of your signed Letter of Acceptance, you will be required to bring the original certificates for verification and to sign the student contract and follow by course fee payment.

International Students

Step 1 – Fill up the following forms:

  • Application Form – CSM Academy International Pte Ltd
  • ICA Form 16 and Form V36 (complete in English and duly signed by applicant)

Step 2 – Attach the following documents:

 

  • A copy of passport-size photographs with white background
  • A copy of passport (must have at least 1 year validity)
  • A copy of birth certificate
  • Notarised/Certified true copies of all your educational transcripts and completion certificates
  • Proof of English Proficiency; either IELTS/TOEFL score sheet or equivalent qualification (if applicable)
  • Resume or Letter from employer certifying period of employment (if applicable)
  • Bank balance to show a minimum of S$30,000 for students from visa-required countries (China, India etc)
  • Application fee (non-transferable and non-refundable):
  • Payment mode:
    • Via Paypal
    • Via Demand Draft / Cheque payable to “CSM Academy International Pte Ltd”; or by Telegraphic Transfer:
      • Account Name: CSM Academy International Pte Ltd
      • Company Address: 250 Sims Avenue #03-01 SPCS Building Singapore 387513
      • Account Number: 3183003044
      • Bank Name: United Overseas Bank Limited
      • Bank Address: Tanjong Pagar Blk 1 Tanjong Pagar Plaza #01-37/40 Singapore 082001
      • Bank Code: 7375
      • Branch Code: 009
    • Note:All documents must certified true copies of the original documents. If documents are not in English, official translations must be included.
      Please ensure that your application forms and documents reach us at least 2 months before course commencement.

Step 3: Offer by the School
Upon receipt of your completed application, you will be notified of the outcome of your application within 2 weeks. Successful applicants will receive electronic version of Letter of Offer and terms and conditions page via email and the original copies via mail.

Step 4: Offer Acceptance
If you decide to accept the offer, you will need to sign the Letter of Acceptance and terms and conditions page, then return them to the school via email/post.

Step 5: Application of Student Pass
Upon receipt of your signed Letter of Acceptance, CSM Academy will proceed to submit your Student’s Pass application via SOLAR+ to Singapore Immigration and Checkpoints Authority (ICA). You will know of the outcome within 1 – 2 months.

Step 6: Payment of Programme Fees
Once your Student Pass application is approved-in-principle by ICA, you will be required to bring the original certificates for verification and to sign the student contract and follow by course fee payment. Do contact our Student & Industry Outreach Executive if you require student services on arrival such as airport pick-up, accommodation, medical check-up and more.

Resources

  • Nursing in Singapore | CSM Academy International
  • Programme Enquiry

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