Full time: 3 months
Part time: 4 months
There are a total of 3 modules have to be completed and passed for the award of the Certificate in Hospitality Services.
Course Module and Synopsis
Module 1: Food & Beverage Services
This module seeks to equip the students to recognize the various types of Food and Beverage products available and its various service styles available in the hospitality industry. Student will gain the basic theoretical and practical experience in our training centre.
Module 2: Customer Services
In this module, students will learn the basic skills and knowledge required to manage customer service quality in the workplace within the hospitality context. It focuses on the need to develop pro-active approaches to service quality issues with some strategic focus.
Module 3: Housekeeping Operations
This unit deals with the skills and knowledge required to provide a range of general housekeeping services to guests. It also deals with basic skills and knowledge required by housekeeping attendants to prepare rooms for guests in a commercial accommodation establishment. It also deals with the skills and knowledge required to work in an on-premises’ laundry in a commercial accommodation establishment. It deals with the skills and knowledge required to provide specialist valet/butler services in a commercial accommodation establishment.
This course is designed to provide students with a basic foundation for further studies towards a career in the Hospitality Industry. There are total 3 modules in total, modules are designed to address key areas for students entering the hospitality industry and are a mix of both theoretical and practical skills. The qualification also acts as a progression route towards the Diploma in Tourism & Hospitality Management in future
The course is delivered face-to-face, in classroom mode.
January, April, July and October
Assessments/Exams are conducted after every module.
Assignments, assessment tasks.
In case students fail the main examination of a particular module, they are allowed to sit for ‘One’ supplement assessment with payment of the appropriate fee*. Students are to re-take the module, shall they fail the supplementary assessment. Modules are independent of each other.
* Refer to Miscellaneous Fees
Graduation Requirements and Awards
Students must complete and pass all 3 modules to be awarded the Certificate in Design Thinking will be conferred by the CSM Academy International Pte Ltd.
Local students must achieve an attendance of 75% and international students must achieve an attendance of 90% in any month of the course.