Refund Policy & Procedures

Circumstances, eligibility, Schedule D refund amounts, and how to submit a refund request.

CSM Academy International ensures that all refund procedures and policies comply strictly with the requirements and terms stipulated under the Standard PEI-Student Contract. This Refund Policy outlines the circumstances where refunds may apply, the eligibility criteria, and the procedures for submitting a refund request.

1. Refund Events

CSM Academy International shall notify the Student in writing within three (3) working days upon becoming aware of any of the following events (each referred to as a “Refund Event”):

  • (a) CSM Academy International is unable to commence the provision of the Course on the scheduled Course Commencement Date;
  • (b) CSM Academy International is unable to complete the provision of the Course by the scheduled Course Completion Date;
  • (c) The Course is terminated before the scheduled Course Completion Date;
  • (d) The Student does not meet the course entry requirements or matriculation requirements as stated in the Student Contract; or
  • (e) The Immigration & Checkpoints Authority of Singapore (“ICA”) rejects the Student’s application for a Student’s Pass.

2. Refund Procedures for Refund Events

2.1 Alternative Study Arrangements

Where any Refund Event under Clause 1(a) to 1(c) occurs:

  • (a) CSM Academy International will make reasonable efforts to provide alternative study arrangements for the Student and shall propose such arrangements in writing within ten (10) working days from the date of notification of the Refund Event.
  • (b) If the Student accepts the proposed alternative arrangements, CSM Academy International will document the arrangements in a new written agreement. The existing Student Contract shall automatically terminate upon the commencement of the new agreement.
  • (c) If no alternative arrangements are proposed within the stipulated timeframe, or if the Student does not accept the proposed arrangements, the Student may terminate the Student Contract by providing written notice to CSM Academy International.

3. Refund Due to Entry Requirements or Student Pass Rejection

Where the Refund Event relates to:

  • The Student failing to meet the course entry or matriculation requirements; or
  • The rejection of the Student’s Student’s Pass application by ICA,

CSM Academy International shall terminate the Student Contract through written notice to the Student.

4. Refund Amount & Timeline

4.1 Course Unable to Commence

If the Student Contract is terminated due to CSM Academy International being unable to commence the Course on the scheduled commencement date, CSM Academy International shall refund all Course Fees and Miscellaneous Fees paid by the Student within seven (7) working days from the date of termination.

4.2 Course Unable to Complete or Course Termination

If the Student Contract is terminated because:

  • CSM Academy International is unable to complete the Course; or
  • The Course is terminated before the Course Completion Date,

CSM Academy International shall refund the Course Fees and Miscellaneous Fees based on the proportion of the uncompleted portion or duration of the Course, whichever is higher. The refund shall be processed within seven (7) working days from the date of termination.

4.3 Failure to Meet Requirements or Student Pass Rejection

Where termination occurs due to:

  • Failure to meet course entry requirements; or
  • Rejection of the Student’s Pass application by ICA,

CSM Academy International shall refund all applicable Course Fees and Miscellaneous Fees paid by the Student within seven (7) working days from the date of termination, subject to the terms and conditions stated in the Student Contract.

5. Refund for Withdrawal During Cooling-Off Period

The Cooling-Off Period refers to a period of ten (10) calendar days commencing from and including the date of signing the PEI-Student Contract.

During the Cooling-Off Period, the Student has the right to terminate the Student Contract without incurring any liability by submitting a written withdrawal notice to CSM Academy International.

Upon receiving the written withdrawal notice, CSM Academy International shall refund all Course Fees and Miscellaneous Fees paid by the Student within seven (7) working days.

6. Refund for Withdrawal Outside Cooling-Off Period

Without prejudice to the provisions stated above, a Student may terminate the Student Contract at any time before the Course Completion Date by submitting a written withdrawal notice to CSM Academy International.

Upon receiving the withdrawal notice, CSM Academy International shall process any applicable refund amount within seven (7) working days in accordance with the refund schedule stipulated under Schedule D of the PEI-Student Contract.

Refund Schedule (Schedule D)

Percentage of Course Fees and Miscellaneous Fees paid under Schedules B and C that may be refunded, based on when written notice of withdrawal is received.

% of Course Fees and Miscellaneous Fees paid If the Contracting Party’s written notice of withdrawal is received
90%More than 30 working days before the Course Commencement Date
50%On or before, but not more than 30 working days before the Course Commencement Date
0%After, but not more than 30 working days after the Course Commencement Date
0%More than 30 working days after the Course Commencement Date

The applicable refund amount is determined based on the Refund Table under Schedule D of the CSM Academy International PEI-Student Contract. Students should refer to the Student Contract for the complete refund calculation guidelines, terms, and conditions.

View Student Contract →

Refund Procedure

  1. 1

    Submission of Request

    Students must submit a written request for a refund through the Course Withdrawal/Refund Request Form to the Admin and Operations Department.

  2. 2

    Processing Time

    All refund requests will be processed within seven (7) working days from the receipt of the written request and all required documents.

  3. 3

    Verification and Approval

    The Student Services team will verify the student’s eligibility for a refund based on the terms outlined in the Student Contract and seek approval from the Corporate Services Director or Chief Operating Officer.

  4. 4

    Refund Payment

    Once approved, the refund amount will be disbursed to the student as per the Student Contract within the stipulated seven (7) working days.