Student Handbook

WELCOME TO CSM ACADEMY INTERNATIONAL

Welcome to CSM Academy to embark on your learning journey with us. As a Service Management training organisation with a focus on healthcare services, we aim to impart not just skills and knowledge in your area of focus but also to inculcate a service mindset in you such that you could make a difference for yourself and for someone else in whatever you do and whichever industry you go to.

In this Student Handbook, you will find lots of useful information, including an overview of the rules, regulations and systems, policies and procedures currently practised in CSM Academy International.

The Management, Academic and Administration Staff aims to provide a professional, efficient and responsive service to students in order to achieve and maintain standards of excellence to support your studies with us.

We strongly advise you to read this Student Handbook, develop the habit of reading notices/announcements, enrolment into your choice modules, checking your class schedules, etc, all via our student portal named MyCSM portal.

This handbook is subject to review and update from time to time. The Academy reserves the right to amend any information without prior notice.

If you have any questions or concerns, please visit CSM Academy, or contact our staff at:

Tel: (65) 629 629 62
Mobile: (65) 8111 3638
Academic Director: (65) 9004 2781

E-mail: csmsupport@csmacademy.edu.sg

Mon–Fri: 9 am – 7 pm, Sat: 9 am – 2 pm
Sun & Public Holiday: Closed

We wish you success in your studies here at CSM Academy International.

Message from the CEO

Lynn Chow
Chief Executive Officer
CSM Academy International

CSM Academy International was established in April 2005. CSM Academy International offers Service Management related education programs that are enhanced through our linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena.

We recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees.

The service industry now amounts for more than half of a country’s GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business.

Service is everything to the success of your organization regardless of the nature of your industry, be it Healthcare, Hospitality, Tourism, IT and even manufacturing.

Good Customer Service is not just about the duty of frontline staffs, it should also permeate throughout the organization whereby senior management has to believe in it and walk the talk. Creating a service culture in the company. Hence, our service management programs from certificate to master levels caters to the entire company needs in all sectors.

We are committed to providing a high standard of service by promoting an environment conducive to student learning, providing transparent redress policies and disseminated to our students. Conveying in our communication channels via the student handbook, website, social media platforms etc. Assuring them that their welfare is also taken care of besides their study needs.

Our lecturers and tutors are selected based on their subject expertise, experience and dedication. We have more than 70 full-time and/or part-time academic staff including an overseas pool of 14 lecturers/professors/associate professors from our partner Universities.

Lecturers are then flown in to conduct intensive lectures on a regular basis for the Bachelor and Master programmes. Out of the 70 Academic staff, a panel of 18 Singapore Registered Nurses taking lead roles as part-time nurse educators.

The selected Singapore Registered Nurses will then train our students in the Certificate III in Aged Care Work, Certificate in Therapy Services and Nursing courses. We spare no efforts to provide what is best for our students in their aspirations to achieve their dreams and ambitions.

CSM Academy International aims to be the activist in revolutionary Service Management Training for the development of Service and Support Professionals in the Asia Pacific and therefore established their Headquarters in Singapore to specifically address the needs of organizations in the training of their staff in Excellent Customer Service Skills and Management Skills to translate into higher returns on a company’s investment.

To achieve this, CSM Academy International initiated the development of new service training programmes to meet the needs of the service economy with innovative training.

CSM Academy International’s successful partnerships and affiliations with reputable overseas universities have provided further educational opportunities for many working adults. These universities provide flexible curricula, good track records and established histories that give students added value.

CSM Academy International provides knowledge, experience sharing and tools on the psychological, behavioural, motivational and technological aspects of customer service and support as well as managerial skills via:

  • Master’s to Certificate Programmes
  • Companywide in-house training sessions
  • Public seminar
  • Management conference with flown-in speakers
  • Professional Service Qualifications

CSM Academy International is committed to continuously improve its services and to consistently deliver quality service to customers.

Our Vision
To be the Premier Educator for Service Excellence.

Our Mission
To Inspire the Passion for Service and contribution to society through Excellence in Education.

Our Values
Responsibility, Integrity, Passion and Excellence (RIPE)

Our Culture
An open and conducive learning environment with mutual respect and professionalism to build a high-performance organisation.

CSM Academy is equipped with modern educational and training facilities, consisting of:

  • Counselling Room
  • Refreshment Corner
  • Student’s Lounge
  • Library
  • Computer Room
  • Wireless Internet
  • Laboratory
  • Conference Room

CSM Academy undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

We provide a wide range of support services including, but not limited to:

  • Student Orientation Programme
  • Counselling Services
  • Dispute Resolution
  • Medical Insurance (For foreign students)
  • Library
  • Networking / Industry Events
  • Student Evaluation Surveys
  • Student Handbook
  • Student Services Department
  • Visa/Student Pass Application

Note:

This comprehensive list of student support services is not meant to be exhaustive. The School undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

The Fee Protection Scheme (FPS) serves to protect the students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.

The FPS also protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

FPS is compulsory for both local and international students taking courses at CSM Academy except for courses with a waiver granted by CPE.
Fee Protection Company: Lonpac Insurance BHD

The Standard PEI-Student Contract (“Student Contract”) CSM Academy adopts is a very important legal document between the School and the student.

It is the responsibility of the Institute to explain the following contents of the student contract in English or in the native language of the student, where applicable.

i. Course information and Fees
ii. Course information and Fees Refund Policy, including Refunds for Withdrawal for Cause and Refunds for Withdrawal without Cause
iii. Any other information as deemed necessary.

Effective 1 November 2015, Singapore Citizens (SC) and Singapore Permanent Residents (SPR) will be covered under the new Medishield Life scheme and thus no additional medical insurance will be purchased for these students.

We have purchased a medical insurance scheme for all its students (except SC/SPR). This medical insurance scheme will have minimum coverage as follows:

An annual coverage limit of S$20,000 per student, covers up to B2 wards/6-bedder wards (conditions apply) in Singapore Government and Restructured hospitals; and provides for 24 hours coverage in Singapore and overseas (if the student is involved in school-related activities) throughout the course duration.

The mandatory medical insurance purchase described above does not apply to students studying on a part-time basis or those taking courses that are no more than 30 days or 50 hours in duration.

Medical Insurance Company: Etiqa Insurance Berhad Claiming Methods

  • This is a refund insurance plan, in other words, the insured student has to pay for the medical fees by him/herself when he/she is hospitalized.
  • The student must submit a claim form with the assistance of the School’s Student Services Department.
  • The School will submit the claim on behalf of the student and upon confirmation from the medical insurance provider, the School will inform the student of the claim outcome.

The school takes misconduct & malpractice extremely seriously and investigates all alleged cases of misconduct. Any student suspected of misconduct will be dealt with accordingly. Should any student be expelled from the course, no refund on fees paid will be made.

Students may be suspended or expelled from CSM Academy under the following circumstances:

  • Violation of ICA Regulation: Student’s Pass holders who have been caught working in Singapore may lead to expulsion and deportation as well as the forfeiture of Security Deposit.
  • Misconduct: Fighting, gambling, smoking or behaving disorderly.
  • Defamation: Spreading untruth and damaging remarks about CSM Academy, its staff, or fellow students which are deemed to be detrimental to the good name and reputation of CSM Academy.
  • Vandalism, Mischief and/or Theft: Students who have been found to participate in any willful or negligent acts that cause damage to, loss, removal or theft of, or any other wrongful interference with any property of CSM Academy.
  • Cheating in examinations/tests: Any form of cheating in tests and examinations may result in disciplinary action, not excluding expulsion from the course.
  • Attendance: Students who do not meet the criteria for attendance of 75% (Local Students) and 90% (International Students) may result in expulsion and cancellation of their student’s pass.

The School’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made.

Time taken to process all refund requests will be done within 7 working days.

The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE.

This Policy will act as a framework for guiding the implementation of detailed refund processes and procedures in the following areas:

(i) Refund for Withdrawal Due to Non-Delivery of Course
(ii) Refund for Withdrawal Due to Other Reasons
(iii) Cooling-off Period
(iv) School Refund Policy as per clauses in the Standard Student Contract: –

Refund for Withdrawal Due to Non-Delivery of Course:
CSM Academy will notify the Student within three (3) working days upon knowledge of any of the following:

(i) It does not commence the Course on the Course Commencement Date.
(ii) It terminates the Course before the Course Commencement Date.
(iii) It does not complete the Course by the Course Completion Date.
(iv) It terminates the Course before the Course Completion Date.
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to CSM Academy within the cooling-off period, regardless of whether the Student has started the course or not.

% of [the amount of fees paid under Schedules B]

If Student’s written notice of withdrawal is received:

[90%]

More than [30] days before the Course Commencement Date

[50%]

Before, but not more than [30] days before the Course Commencement Date

[0%]

Upon Course Commencement Date

Non-Refundable Fees: –

  • Miscellaneous Fee

Notes
Conditions where a course may be cancelled:

1) The intake does not meet a minimum enrolment of 15 students
2) The teacher is suddenly hospitalized, and a substitute teacher cannot be found.

1. Fill up the Refund Request Form and submit to the School.
2. School will meet up with you to acknowledge the refund request and to work out if any refund is eligible.
3. Any refund amounts will be subjected to the school’s Management approval.
4. The school will inform you of the outcome of the refund request.
5. Should you be eligible for a refund, the school will inform you when to collect the refund.
6. The whole refund process will not take more than 7 working days from the date of application.

• Requests for transfer are treated as a withdrawal from a course and treated as a new application for a new course. A new student contract will be signed based on the procedure for executing a student contract.
• Student must meet the entry requirements of the course applied for.
• All requests must be made in writing. For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.
• CSM Academy reserves the right to not grant transfer for course fees.
• Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

Conditions for granting of Transfer and Withdrawal:
• Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to CSM Academy.
• Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

Conditions for Refund:
• The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.

Student Pass Status
For Course Transfers:
• For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.
• In the event that an application pertaining to transfer is rejected by ICA, the student pass is to be cancelled within 7 days.
For Course Withdrawals:
• Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancellation of Student’s Pass with ICA.

Timeframe for assessing and processing transfer/ withdrawal cases.
• The entire transfer/withdrawal process, from point of application to the outcome, should not be more than 4 weeks. If the outcome is not in favour of the applicant, the respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.

1. Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents.

2. Requests for transfer are treated as a withdrawal from a course and treated as a new application for a new course. The student must meet the entry requirements of the course applied for.

3. For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

4. Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to CSM Academy.

5. Outcome of application for transfer/withdrawal of course processed and notified in writing within 4 weeks from the date of submission of a written request for transfer/withdrawal.

6. Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

7. Refund Policy shall apply for all qualified refunds.
*For courses that have external partners (e.g., ITEC, University), the transfer request will be subjected to approval from the partner.

Local Students: 75%

Student Pass Holders: 90%

Approved Student Leave Application Forms should be submitted to the Academic Administrative Executive before the start of the class that the student is being excused from, or within 3 working days of returning to class should there be extenuating circumstances.

All MCs are to be submitted to the Academic Administrative Executive within 3 working days of returning to class.

Local students who are absent without any valid reason will be dealt with in the following manner:

Attendance Rate

Action to be Taken

75-80%

1st Warning Letter to be Issued.

(Including failure to meet completion requirement reminder)

The parent/guardian is to be informed (if student <18)

50-74%

2nd Warning Letter to be Issued.

The parent/guardian is to be informed (if student <18)

<50%

Final Expulsion Letter to be Issued.

The parent/guardian is to be informed (if student <18)

International students who are holding student passes and are absent without any valid reason will be dealt with in the following manner:

Attendance Rate

Action to be Taken

90 – 94%

1st Warning Letter to be Issued.

(Including failure to meet completion requirement reminder)

The parent/guardian is to be informed (if student <18)

50 – 89%

2nd Warning Letter to be Issued.

The parent/guardian is to be informed (if student <18)

< 50%

Final Expulsion Letter to be Issued.

(Including Cancellation of Student Pass).

The parent/guardian is to be informed (if student <18)

Note: As set out in the Terms and Conditions of Student’s Pass, Student Pass Holders who miss 7 consecutive days of class will be liable to have their student pass be cancelled with effect from the 8th day and the letter of cancellation will be sent to student’s place of residence in Singapore as registered with the School.

When a student is absent from class due to medical reasons, he/ she is required to submit the original copy of the Medical Certificate within 3 working days of returning to class. Medical certification for absence must be from a registered medical practitioner. The medical certificate (MC) produced must be dated on the day of the lecture. It should also contain the doctor’s certification that the student is unfit to attend lecture. The MC is to be sent by post or personally, together with a filled Student Leave Form explaining his/ her inability to attend the lecture.

  1. The student to Submit Course Deferment Form
    • Note: For students below 18 years of age, School to contact parents/guardians to verify that they give their consent for the request for deferment.
  2. Approval of Course Deferment by Academic Department
  3. Issue Letter to Effect Course Deferment
    • Note: Students are to ensure that addendum to PEI Student Contract has been signed.

*For courses that have external partners (e.g., ITEC, University), deferment request will be subjected to approval from the partner.

*Some modules may only be offered once a year by the University or our partner, therefore the graduation date may also be deferred for more than a year if the deferment status is confirmed.

Handling of Feedbacks and Complaints
• The School accepts both written (emails/letters / Feedback Forms) and verbal communications (meetings/telephone correspondences) for ease of providing feedback.
• The School is to seek feedback from its key stakeholders and external partners for continual improvement of its systems and processes.
• All feedbacks and complaints must be properly recorded and /or documented. Any correspondence (including actions taken) between the School and the student must be annexed as evidence. This is to ensure that any staffs handling the case are kept aware of the progress/outcomes.
• It is the responsibility of the Student Services Department to notify relevant departments of any feedbacks and complaints.
• Students must be kept informed of the status of their feedback/complaints.
• Student Services Department is to respond to respective students within 3 working days of receipt of the feedback/complaint.
• All feedbacks/complaints must be resolved within 21 working days (not including external mediation). In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.
• All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant/person giving feedback will be informed.

Alternate Remedies in Dispute Resolution
• If the School and the student cannot come to an agreement or the student does not accept the final decision made by the School’s Management Team, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

1. Fill in the Feedback Form and submit it to the School.
2. The School will acknowledge your feedback/complaint within 3 working days.
3. Within 14 days of receiving the feedback/complaint, the School will propose a solution to you.
4. Should you not be satisfied with the solution, the matter will be escalated to the CEO.
5. Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre.
6. The entire process should not take more than 21 working days (not including external mediation).

In-House courses
• Upon the release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the School. This is to be done within 7 working days of the release of examination results.
• The school will acknowledge the receipt of the Examination Appeal Form within 3 working days and proceed to submit the appeal to the Examination Board.
• After the Examination Board has decided on the appeal outcome, the student will be notified of the appeal outcome within 1 week.
• Please note that all decisions made by the Examination Board results will be final.
• The whole process will be completed within 4 weeks from the date of appeal.
• Should there be changes required, the Academic Administrative Executive will make the necessary amendments to the results slip based on the appeal result.

External Exams
• Upon the release of results, students who are dissatisfied with the outcome may submit an appeal according to the appeal procedure detailed in the programme handbooks by the respective universities/partners.
• Results of appeals will be released within 8 weeks.

University of Dundee Courses
• Please refer to the Student Handbook provided by the University of Dundee on the Re-assessment/Re-module policy.

In-House Courses
• Should students fail any module, the Academic Department will inform the student to sit for the supplementary paper.
• Student Services Department will then be informed to collect the fees from students.
• Should students fail the re-assessment, Academic Department will inform the student to re-module.

• The course fee consists of the tuition fee, non-tuition fees and an additional fee is clearly communicated to the student in the Letter of Offer.
• All fees payment is charged in Singapore dollars (SGD) excluding GST at the prevailing rate.
• Student is responsible to pay the school fee before each course and module starts.
• A late charge fee of $53.50 per week may be imposed if payment is made more than a week after the due date.
• Please note that all official receipts must be kept for verification of payment status when required.

Payment mode accepted:
• Cheque/ Cashier’s Order (in SGD$) to “CSM Academy International Pte Ltd”
• NETS

Arrears in Payment
The Academy will have the rights to terminate the student from continuing with the program should there be more than 30 days of arrear in their payment.

Over or Under-Charging
The Academy is committed to the avoidance of over or underchanging. List of course fees used is clear and legible, reflecting the total amount payable and its breakdown exclusive of GST. A copy of the course fee listing is available for inspection upon request.

The total amount of course fees payable and the breakdown are clearly defined in the Standard Student Contract, payment schedules, payment vouchers, all our course programme brochures and Academy website.

Non-Tuition Fees
The non-tuition fees and its breakdown are clearly defined in the Standard Student Contract.

The Academy is committed to maintaining the security and confidentiality of student data and undertakes not to divulge any of the student’s personal information to any third party without the prior written consent of the student.

Students’ particulars are available solely for internal use and for completing regulatory submission requirements.

There are times when the staff may require access to personal information about students. To the extent that the information is private, the Academy will restrict access to those staff that may need the information in order to carry out their responsibilities in the personal and/ or academic interests of the students.

As a general rule, the Academy will not disclose personal information about students to other students, to people outside the Academy (other than in accordance with any legal or academic obligation) or to staff members who have no need to access the information without the consent of the Principal.

There are some exceptions to the general application of this rule, some of which are obligations imposed on the academy by law. These include but not necessarily limited to the following:

• If the spouse, parent, sibling, etc of the student needs to contact him/ her for an emergency purpose, the matter will be referred to the CEO for a decision.

• If a student is alleged to have committed a criminal offence, the Academy may be requested to assist the police with personal information about the student for the enforcement of the criminal law.

• Sharing of data with Government agencies or statutory bodies or non-government agencies authorized to carry out specific Government services, so as to serve and protect the student in an effective way.

All students shall accept individual and collective responsibility for maintaining a healthy working and learning environment while observing proper conduct at all times within the premises of the Academy.

All students must observe proper conduct and refrain from disruptive behaviour at all times. The followings are conducted to be expected for maintaining good behaviour: –

• Students must adhere to all ICA’s requirements and any breach of its regulation will lead to dismissal.
• Students must not be rude or behave aggressively towards lecturers and staff.
• Students must not instigate other students to cause disruption to the smooth running of the Academy.
• Students must switch off their mobile phones during lessons.
• Students must not leave the class indiscriminately during lessons to answer or make phone calls.
• Students must not read/send messages during lessons.
• Students must adhere to the lesson schedule for their classes.
• Students must be punctual for all classes.
• Students must observe the break time between classes.
• Students must not sleep during lessons.
• Students must not use vulgarities in the Academy.
• Students must not vandalize the school properties or cause damage to school equipment.
• Students must not litter in the academy.
• Students must not download illegal software or visit pornographic/ obscene websites.
• Students must at all times respect all races, religions and cultures.
• Students must take full responsibility in the event of lending money to lecturers/fellow students in their own accord and deem to be their private transaction and the Academy will not be responsible for any consequences of this action.

Dress Code
Students must be properly attired when they attend courses in the Academy. The students’ attire should be neat and conform to our school regulations. The general minimal accepted dress code should be smart casual. Breach of the rules on attire may also render a student liable for disciplinary action.

Disciplinary Actions for Breach of Regulations
Students are liable to be disciplined for any serious misconduct and/ or breach of the Academy’s rules and regulations shall be issued a written warning. Serious disciplinary actions, including dismissal, will be instituted against the student who continues to violate the Academy’s rules after receiving a written warning.

Students are to surrender their student pass first when appearing before a Disciplinary Committee for persistent breach of the Academy’s rules and regulations. When the disciplinary committee decides a dismissal, the student will have his student pass cancelled immediately and is expected to leave Singapore within the stay period stipulated by the Immigration & Checkpoint Authority. All fees paid shall be forfeited.

Consumption of Food and Drink
Consumption of food and drink is permitted only in the designated area in the Academy’s premises. No food and drink are allowed in the classroom at all times.

Smoking
Smoking is prohibited in the Academy’s premises.

School Terms and Breaks
The Academy observes the Singapore National Holidays. Apart from these holidays, any holidays or breaks will be stipulated in the course schedule.

Students are reminded that absence without official approval from the Academy for
7 consecutive days shall be treated as voluntary dropout by the students and will have his/ her student pass cancelled. Under the circumstance, all fees paid shall be forfeited.

Change of Class
Students who are unable to cope with their lessons in their present class may be reassigned to another suitable class. Changes or transferring to other classes is strictly at the discretion of the Academy.

Punctuality
All students are strongly advised to observe punctuality. Disciplinary action will be taken against those who are frequently late for lectures.

Compulsory Assignments/ Projects
Students are required to complete and submit all projects, test, assignments, or class presentation assigned by the respective lecturers on time. Extension of deadline for submission of assignments/ projects is subject to approval by the respective lecturers. Disciplinary action will be taken against those who did not submit the assignments on time.

Examination Schedule
Detailed examination schedule from respective departments will be released one month before the examination.

Students should look at MyCSM portal for the examination schedule and details.

Students are expected to be current in their payment of fees and meet the required attendance rate before being allowed to sit for the examinations. The Academy reserves the right to bar students from taking the examinations if they do not satisfy this requirement.

Supplementary Examination
Please refer to the respective external partner’s programme handbooks for more information regarding supplementary examinations

Maximum Number of Examination Sitting Per Subject
For the Bachelor of Nursing Programme, where students fail to produce satisfactory work on two attempts, this is recorded as a module fail. Students who fail the core modules will also be discontinued from the programme. Where students fail to produce satisfactory work on two attempts for an option module, they may then be allowed to undertake another option module.

Students who have failed two modules will not be eligible to continue their studies and will exit the programme.

Examination Guidelines
• Students are only allowed into the examination room 15 minutes before the commencement of the examination.

• Students are not allowed to bring into the examination room any unauthorized books, written or printed documents, pictures or drawings, notes or papers.

• Students must switch off and leave their mobile phones outside the examination room.

• Students are only allowed to bring the following into the examination room:

  • Pens, pencils (without pencil cases)
  • Erasers/ correcting liquid/tape.
  • Non-programmable calculators (without covers)

• Students are only allowed to leave the examination room 1 hour after examination commences.

• Students who are more than 30 minutes late are not allowed into the examination room.

• Students are not allowed to leave the examination room when it is 15 minutes before the exam ends.

Cheating in Examinations
Cheating in examinations is a very serious offence and will lead to automatic dismissal. Students caught cheating during examinations will be asked to leave the examination hall immediately. Disciplinary actions will be instituted within one week from the end of the examination period.

Students undertaking courses from external partners will also be subjected to the different disciplinary actions ruled by them. Please refer to the external partner’s programme handbooks for more details.

Plagiarism
Plagiarism is tantamount to theft and dishonesty. Any student found to have committed plagiarism must attend the Academic Conduct Officer (ACO) meeting and accept the penalty sentenced by the ACO. Students undertaking courses from external partners will also be subjected to the different disciplinary actions ruled by them. Please refer to the external partner’s programme handbooks for more details.

Absence from Examination
For internal programmes run by CSM, if a student is unable to sit for any subject due to unforeseen circumstances, he/ she must inform the Academy within 48 hours after the examination has begun. For medical reasons, the Academy accepts medical certification for absence from a registered medical practitioner.

A medical certificate (MC) produced must be dated on the day of the examination that the student is supposed to sit. It should also contain the doctor’s certification that the student is unfit to sit for the examination.

The MC can either be sent by post or personally, together with a note explaining his/ her inability to attend the examination. ABSENCE FROM EXAMINATION WITHOUT NOTICE WILL BE TREATED AS FAILURE. For information regarding absence from external partner’s examination, kindly refer to the respective partner’s handbooks.

Publication of Examination Results
The Academy will release the results in MyCSM or respective universities’ portals within three months from the end of the examination period. Information on ‘Results Release’ will not be given over the telephone.

Student’s pass application and procedures

  • To apply for a Student’s Pass from the Immigration & Checkpoints Authority of Singapore (ICA), international students must provide accurately and the most updated information relating to their:
  • personal particulars.
  • educational qualifications.
  • financial ability.
  • family background.
  • Students may apply for visa entry at http://www.ica.gov.sg.
  • For Student Pass collection from ICA, the student must bring his/her IPA letter, passport, a passport-sized photograph, medical report, printout of E-forms 16 and V36.
  • Students may be required to attend an interview in person in order to substantiate your application for a Student’s Pass. This pass grants the student permission to stay in Singapore and pursue their studies approved by the Singapore government. It states the period of time that the student is allowed to stay.
  • Student pass granted strictly forbids students from working, whether for payment or without payment. All international students are required to abide by this regulation. You are not allowed to seek any form of employment, paid or unpaid, or be involved in any business, profession, or occupation. You are not to take part in any activity which is detrimental to the security, reputation, and well-being of Singapore.
  • Prior to the student’s pass or immigration status in Singapore, do seek advice from the Admissions Office as soon as possible. Also, according to immigration law, some international students are required to pay a certain amount of Security Deposit to ICA. This information is available on ICA’s official website at http://www.ica.gov.sg.
  • For student pass renewal, students must inform PEI to renew their student passes one month before the expiry date. There will be no renewal of student passes after the expiry date.
  • Upon the completion, withdrawal, or termination of your course with our school, your Student’s Pass must be cancelled.
  • Upon the cancellation of your student’s pass card, ICA will approve your stay in Singapore on social visit status for a short period. Please adhere to the validity period of the social visit status granted to you by ICA. Students must return their student passes to ICA within 7 days after the end of their courses. No foreign student may stay in Singapore after his/her pass expires.

Advice on Accommodation and Cost of Living in Singapore

  • Accommodation:
    • Room, Dual-shared –S$600 per pax per month*
    • Room, Tri-shared –S$500 per pax per month*
    • Room, Quad shared –S$450 per pax per month*
  • The typical cost of meal: S$5-10 per pax per meal*

*the rates may vary according to the market situation.

 

General Healthcare Services in Singapore

  • For further information about healthcare services in Singapore, please refer to singhealth.com.sg

Relevant Singapore Laws

  • Immigration requirements
  • Laws on driving
  • Drugs and alcohol abuse
  • Employment
  • Smoking
  • Traffic
  • Littering
  • Any others deemed necessary.

All students are obliged to behave in an orderly manner according to the above relevant laws in Singapore.

Reference to CPE

Opening Hours

Mon – Fri 9 am – 5 pm

Sat, Sun, and PH – Closed

Committee for Private Education
1 Marina Boulevard
#18-01 One Marina Boulevard
Singapore 018989
Tel: +65 6512 1140
Email: CPE_Contact@cpe.gov.sg

www.ssg.gov.sg/cpe/pei.html