As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have a close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:
Service Quality Targets
| Type of Requests / Services | Response Time |
|---|---|
| Refund Policy | The refunds made will be within seven (7) working days after notifying the student. |
| Feedback & Complaint Resolution | To be resolved within 21 working days. |
| Release of exam results | To be released not more than 3 months from date of exam. |
| Appeal result | Within four weeks (for in-house courses) and not later than eight weeks (for courses administered by partner organisation) from the date of appeal. |
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#MondayMotivation
We love this quote by Leonardo da Vinci which we saw when we were conducting our talk on Certificate in Therapy Services at NTUC Lifelong Institute Centre.
What possibilities are you creating for yourself today? Take your first step today by exploring some of our courses available here: csmacademy.edu.sg/programmes/Hi everyone! Meet Kai Song, who recently graduated with a Certificate in Therapy Services from CSM Academy International. Listen to what he has to say about the course and how it has benefited him :)
We have a course preview for the Certificate in Therapy Services coming up tomorrow on 15 September, Friday at 7pm. If you would like to inspire and impact the lives of others, take the first step by clicking the link in the comments section below to register for a seat.
Academic Partners
Certifications and Accreditations
