As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:
|Type of Requests / Services||Response Time|
|Refund Policy||The refunds made will be within seven (7) working days after notifying the student.|
|Feedback & Complaint Resolution||To be resolved within 21 working days.|
|Release of exam results||To be released not more than 3 months from date of exam.|
|Appeal result||Within four weeks (for in-house courses) and not later than eight weeks (for courses administered by partner organisation) from the date of appeal.|