Service Quality Targets

As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have a close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:

Type of Requests / Services	Response Time
Refund Policy	The refunds made will be within seven (7) working days after notifying the student.
Feedback & Complaint Resolution	To be resolved within 21 working days.
Release of exam results	To be released not more than 3 months from date of exam.
Appeal result	Within four weeks (for in-house courses) and not later than eight weeks (for courses administered by partner organisation) from the date of appeal.

Contact Info
CSM Academy International Pte Ltd
250 Sims Avenue, #03-01 SPCS Building
Singapore 387513
T: +65 629 629 62
E: csmsupport@csmacademy.edu.sg

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Service Quality Targets

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