As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:
| Type of Requests / Services | Response Time |
|---|---|
| Refund Policy | The refunds made will be within seven (7) working days after notifying the student. |
| Feedback & Complaint Resolution | To be resolved within 21 working days. |
| Release of exam results | To be released not more than 3 months from date of exam. |
| Appeal result | Within seven days upon result released (for in-house courses) and Refer to University Website for appeal policy. |