As a trusted education provider, CSM Academy has a fair and reasonable refund policy for any payment made. We have a close-loop feedback and complaint management system to gather, address all feedback and complaints.
Some of the service standards we uphold include:
Service Quality Targets
| Type of Requests / Services | Response Time |
|---|---|
| Refund Policy | The refunds made will be within seven (7) working days after notifying the student. |
| Feedback & Complaint Resolution | To be resolved within 21 working days. |
| Release of exam results | To be released not more than 3 months from date of exam. |
| Appeal result | Within four weeks (for in-house courses) and not later than eight weeks (for courses administered by partner organisation) from the date of appeal. |
FACEBOOK UPDATES
Love and caring is something that needed to be share. Our Therapy Services' students take up the steps to use the knowledge and skills they learnt in class to volunteer at GoodLife!Makan elderly centre. Thank students for their love and efforts and shoutout to GoodLife!Makan Montfort care and the staffs for the opportunity and guidance! #csmacademy #csmacademyinternational #GoodLife!Makan #montfortcare #therapyservices #healthcare #volunteer #love #caring #knowledge #certificate #motivation #education #elderly #hospital @GoodLife!Makan
Learning is a gift! Have a look at our Cert. in Therapy services' students learning one of the module in the course. Equip with the right knowledge, you will be worry free in taking care of your loves one or joining the healthcare industry. #csmacademy #csmacademyinternational #therapyservices #healthcare #hospital #knowledge #education #certificate #love #caring #caregiver
Academic Partners
Certifications and Accreditations
