Diploma in Service Management
Advance your career in any industry with essential service management skills for retail, financial, IT, travel, and hospitality sectors.
Overview
The Diploma in Service Management helps advance your career in any industry, be it retail, financial, IT, travel services, or hospitality. Service is the key to success in every organization, and your ability to manage and deliver quality service is crucial for career success.
This program focuses on fulfilling the needs and expectations of customers by developing qualities in business and financial management, human development and relationship skills, and communication and information technology knowledge. It prepares graduates to work with emerging profit and non-profit service sector companies and to effectively manage the design, development, and delivery of services.
Key Objectives
- Equip students with service skills and knowledge applicable in any industry.
- Enhance ability to deliver and manage services to a diverse audience through general studies like psychology and culture.
- Nurture graduates to live, think, and work creatively.
Curriculum
This two-year part-time (or 12-month full-time) program comprises a total of 16 subjects.
Course Modules
- General English
- Service Quality Management
- Business Law and Ethics
- Principles of Economics & Statistics
- Business Technology and Applications
- Financial and Accounting Management
- Helpdesk
- Principles of Entrepreneurial Effectiveness
- Design for Individual, Other and Society
- Design Thinking Tools
- Design Thinking Process
- Principles of Marketing
- Hospitality & Tourism
- Management & Organizational Behaviour
- Human Resources Management
- Social Psychology & Communication
Entry Requirements
Minimum Academic Requirements
- GCE ‘A’ level with at least 3 passes or equivalent; OR
- GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience.
English Language Requirement
- GCE ‘A’ Level pass in English or equivalent.
Fees
| Student Type | Application Fee | Full Course Fee |
|---|---|---|
| Local Students | S$50.00 | S$9,900.00 |
| International Students | S$600.00 | S$10,900.00 |
- Fees are in Singapore Dollars and subject to GST.
- Application fees are non-refundable and non-transferable.
- Local Student refers to Singaporeans, Permanent Residents, Employment Pass or Dependant Pass Holders.
Assessment & Graduation
Assessment Methodology
Students are assessed through examinations, assignments, and projects.
Graduation Requirements
To graduate, a student must complete and pass all 16 modules.
- Local Students: Must achieve an attendance of 75%.
- International Students: Must achieve an attendance of 90% in any month.
Upon successful completion, the Diploma in Service Management will be conferred by CSM Academy International.
Career Opportunities
Graduates are equipped for leadership and management positions in various service industries, including:
- Operations & Management: Customer service manager, call/help centre manager, service logistic manager.
- Systems & Technology: Service pricing, database maintenance, e-commerce.
- Human Resources: Career development, change management.
Target Industries:
- Distribution (Transportation, Retail, Wholesale)
- Physical (Communication, Repair, Utilities)
- Business (Finance, Insurance, Banking, Consulting)
- Health (Healthcare, Eldercare)
- Public (Education, Non-profit, Public Administration)